General terms & conditions
We do our best to make your stay as comfortable as possible. This also includes making sure you know exactly what services we provide, what we are responsible for and what obligations you have to us. You should therefore take note of the following general terms & conditions which govern the contractual relationship between you and use, and which you accept by making a booking.
1. Conclusion of the contract
The contract is concluded as soon as the room/rooms is/are booked and accepted, or if there is not time for confirmation, as soon as the room/rooms is/are booked. As the purchaser, the customer is jointly and severally liable for all obligations resulting from this contract.
Travel tour organisers and travel agents must provide the precise list of guests at least four weeks before arrival.
Additions, amendments and supplementary agreements of all kinds require our express approval in order to take effect.
2. Arrival and departure
Unless otherwise agreed in writing, access to the room is not possible before 15:00 on the day of arrival, and you must be checked out by 11:00 AM on the day of departure.
Guests are asked to inform reception by 22:00 on the day prior to departure at the latest if they intend to depart after 11:00 AM; for departure before 6:00 PM half the price of the room will be charged, after 6:00 PM the full price of the room will be charged.
You must check into reserved rooms by 6:00 PM at the latest. If you don't, the hotel may dispose of the room unless a later arrival time has been agreed expressly.
3. Services and prices
The contractual services are derived from the information in the confirmation of reservation. The agreed prices are all-inclusive prices. Any increase in VAT after conclusion of the contract shall be borne by the customer. If there are more than four months between conclusion of the contract and arrival, then the hotel reserves the right to make changes to prices without prior notice. No compensation will be provided for services which are not used. All prices are in EUROS.
4. Payment
The hotel can charge an advance payment of 50% of the agreed price for the reservation. If this advance payment is not received in the hotel’s bank account within two weeks of the request, the hotel is entitled to withdraw from the contract. Notification of withdrawal must be provided immediately. Unless otherwise agreed in writing between the parties, payment shall be made in cash, by EC card or by credit card (Mastercard/Visa) upon departure at the latest.
5. Cancellation
All cancellations must be submitted in writing.
Free cancellation is possible up to 4 weeks before arrival, after which time the guest is liable, in the event of failure to use the contractual services, to pay
- for an overnight accommodation contract = 80%
- for half board = 70%
of the agreed price for the duration of the reservation.
The hotel undertakes in good faith to let the unused room to another guest if possible.
The following cancellation and amendment deadlines apply for group bookings made by tour operators and travel agents:
- up to 42 days before arrival = free cancellation
- up to 28 days before arrival = payment of 50% of the agreed price.
If a reservation is cancelled less than four weeks before arrival or the agreed number of guests is reduced by more than 10%, the customer pays 80% of the agreed price for the number of missing guests unless the rooms in question can be let to other guests.
Furthermore, if the hotel incurred particular costs as a result of the booking, these shall be recouped in full from the customer.
6. Liability
The hotel’s contract partner or the guest as such or as a host us liable to the hotelier in full for any damage caused by them or by their guests.
Any use of the rooms provided in deviation from the contract shall entitle the hotel to cancel the contract without notice. The entitlement to the agreed payment shall not be reduced by this.
The hotel reserves the right to withdraw from the contract if the provision of the service becomes impossible owing to force majeure or work activities. Claims for damages may not be asserted as a result of this.
The hotel is liable for items brought by the guest in accordance with the provisions of the BGB [German Civil Code]. Liability shall be excluded if the room or receptacle from which the items were stolen was unlocked.
Liability is only accepted for valuables if these are deposited at reception against a receipt. Money should likewise be deposited at reception against a receipt.
The hotel is liable for the accuracy of the service description in brochures and for the proper provision of the contractually agreed services.
The hotel is not liable for services from hotels for which it is an agent.
7. Final provisions
The place of fulfilment and place of jurisdiction for commercial dealings are the location of the hotel.
Oral agreements shall only take effect if the hotel has confirmed them in writing.
If specific provisions in these general terms & conditions should be or become invalid, this shall not affect the validity of the other provisions.
